I haven’t received my order — what should I do? If you have not received your parcel (beyond the expected delivery timeframe), please contact our Customer Service team by phone at +33 2 33 54 14 15 or by email via our contact form. Related articles How can I contact Customer Service? What should I do if my parcel is marked as delivered but I have not received it? What are the delivery times? What should I do if there is an issue with my order (incomplete, damaged, or incorrect product)? How do I track my order?