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In-Store Shopping

Payment and loyalty points
  • Is it possible to use loyalty points in store?
  • How can I use a discount voucher from my online account in store?
  • When making an in-store purchase, can I use only part of my loyalty points?
  • Do I earn the same number of loyalty points online as in store?
  • Can I pay in installments in store, as on the website?
  • What payment methods are accepted in store?
Purchasing and delivery
  • Is the Click & Collect option available?
  • Can I have someone else pick up my order in store on my behalf?
  • Is 2-hour express pickup available in all Le Petit Vapoteur stores?
  • Can I visit a store for a defective product purchased online? And vice versa?
  • Is the receipt required to use the warranty?
  • If I am a minor and have parental authorization, can I make purchases in store or collect an order?
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In-store experience
  • Can I recycle my products in a Le Petit Vapoteur store?
  • Can I try flavors in your stores?
  • Can I find all website products in store?

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Write to us
02 33 54 14 15 (Non-premium rate)
07 56 79 94 15 (Non-premium rate)
Customer service available Monday to Friday, 8 a.m. to 6 p.m.