Colissimo:

If you have not received your parcel even though the delivery status is marked as "Delivered", we kindly ask you to wait 5 business days from the indicated delivery date.

In the meantime, please check with your neighbors, as the delivery driver may have placed the parcel in the wrong mailbox.

At the same time, you may open a delivery dispute directly with Colissimo. This will allow the postal services to investigate with the delivery driver and possibly locate your parcel.

You can do this via the "Help" button directly on the La Poste website.

Chronopost:

If you have not received your parcel even though the delivery status is marked as "Delivered", we ask you to wait until the next day, as the driver may have marked the parcel as delivered in advance.

Since a mailbox error may also occur, it is advisable to check with your neighbors.

If the parcel has still not been delivered the day after it was marked as delivered, please contact our Customer Service team (contacts) to dispute the delivery.

To dispute the delivery of an order, you will be asked to provide Customer Service with a handwritten denial letter. You can find a template here.

This letter must include the following mandatory information:

• Your parcel tracking number;

• The date of the disputed delivery;

• Your full contact details;

• The details of the parcel contents;

• The current date and your signature.

This statement must be accompanied by a copy of your ID (front and back).

Customer Service will then forward these documents to the relevant postal service in order to dispute the delivery.