Online Ordering

Orders & Payments

• How do I change or cancel my order?
• What payment methods are available on the website?
• Is it mandatory to create an LPV account to place an order?
• How can I use my loyalty points?
• What are Le Petit Vapoteur’s General Terms and Conditions of Sale?

Delivery

• How do I add or edit a delivery address?

History and preferences

• How can I leave a review for a Le Petit Vapoteur product?
• How can I add a product to my wishlist?
• How can I find an invoice in my customer account?
• Where can I find my frequent purchases?

Age verification

• Can I place an order if I don't want to use my camera?
• Does the verification work from a mobile phone?
• What happens if the facial scan doesn't work?
• Is a photo of my face kept on file?
• Do I need to verify my age with every order?
• Who is affected by this check?